Friends and colleagues demand justice for Giulio two years on

via Friends and colleagues demand justice for Giulio two years on


Emails to Md Board of Licensure, Sen. Collins, Deputy Dir Operations BHA

George Camela, Maryland Board of Licensure sent today with some edits below:

Thank you Mr. Carmela for helping. Portable air conditioning has been installed in my room and I believe all of the rooms. I visited the place that Julianne Tortalano supervisor of Norbeck asked if I wanted to move to called Petitt House on Parkland Road. It looks good, I will have my own room again and it is in the basement with a bathroom and the staff office is very close to the kitchen and laundry so the years of other clients blocking these necessary facilities would be harder for any client to monopolise and harrass other clients.

I am moving tomorrow and have not been given any help with the move. Not even boxes. There is not a lot to do since I never unpacked most of the art supplies that I managed to salvage from the last HUD house that I was in on Valleywood with the most vicious housemate Pam Gueron who had her friend who was living at Rainbow, Chris and Pam are on a video at Rainbow Shelter. I cannot prove that Chris was illegally living in a HUD house, it was taken seriously at first by Keith Ellis, supervisor Bel Pre but then I was accused of lying. The weeks that Chris lived illegally at Valleywood, Chris was in no way signed up with Cornerstone cannot be proved but the fact that the long amount of time she spent living illegally in Pam Gueron’s room could be somewhat verified by Rainbow Shelter if they keep records of the names of clients and the dates they lived there and any long absences.

I am missing many of very necessary art supplies that were stolen from me by Keith Ellis. My current Rehab Counselor made a list of the missing supplies and I had taken photos before I was forced to move a month after I got home from a week at Holy Cross which their records will show I nearly died. Partly because of the vicious harrassment by Pam Gureron, I wrote a long email to Senator Van Hollen last June 2017 and I am sure he sent it to CSA and Cornerstone. I have given him permission in the past to contact any agencies that might help. Senator Van Hollen is very busy fighting the tax cuts and other abominations and the caseworker he was kind enough to assign me, Suzanne Loftjelm is no longer with his office.

About 2 weeks ago, in response to my complaint to HUD about 2 months ago, a contractor called Abt came to Norbeck House to interview me for about 45 minutes on my experiences in the 3 HUD houses that I have lived in for about 9 years about 8 of them mismanaged by Keith Ellis whom I have complained is a bully and abusive, apart from meetings with administration, nothing was done. A COO I met with about 3 years ago said she was trying to change the Agency culture. Unfortunately she did not succeed. The only time I have met with therapists in the last 6 months it has been to do Rehab plans, twice and once with Karen Smith who was leaving and tried to get me into an HUI apartment on my own, she said she had placed 5 clients in very nice apartments. Rebecca Garcia said HUI does not have individual apartments.

I have not met all of the clients at Pettit House but it looks like a good choice but the problems for years with Vocational Rehab has been not having safe housing because of other clients who had severe somatic illnesses and were like me, alternately ignored and abused by Mr. Ellis and his staff. Now, my art supplies have been stolen. Alex Smith went with me once to Valleywood but Pam Gueron came into the spare room I was using for my art with a long desk and lamp and file cabinet. Pam was using my bedroom next to the room I did my art in which was now piled with huge plastic boxes of even more of Pam’s hoarded wealth. Both rooms were stacked to the ceiling including the shower bench which other housemate Janet needed too since she was constantly falling and calling 911 to help her get up since Pam and I together could not lift her. Pam came in, I asked her to leave while I was trying to find my art supplies including a white board and most of my oils and acrylics without which I cannot finish the 2 large paintings I had hoped to show at local gymnastic studios, in Reston, I received offers of commissions to paint children of the parents who saw the larger works. I could have been and have tried desperately to do so again but the mismanagement and outrageous bullying by Keith Elllis supervisor no one ever followed up “letting me vent.

Pam refused to leave stating she was afraid I might steal something, I walked out the back door and went to sit in Alex’s car. Pam almost stole my life with her year long viciousness and refusal to let me use the kitchen or laundry without great and varying harrassment and screaming.

I would like to look for my art supplies if they still exist at Valleywood with no more harrassment from Pam Gueron.

Mr. Carmela, you said in your first letter that it would be a long process and I believe that Pam Gueron should be investigated along with Keith Ellis. This client who has been following me around, Keith Garvey, needs attention from the staff, he is starved for attention so much so that before his mutilating his head before he went to Crises Center for a week Keith Garvey had spent weeks prior to this shaving his head which had deep gouges which Crises Center and the hospital they sent him to should have taken notes on. Before this time, staff ignored his head with bloody gouges for weeks, I told Rebecca Garcia that Keith Garvey should not have a straight razor or whatever he was mutilating himself with, Alex Smith said Mr. Garvey needed to shave and I said that he could shave with a plastic razor which in no way was capable of doing the bloody gouges to his head.

Mr. Garvey and his mother who calls sometimes are paying for Mr. Garvey to have weekly meetings with a staffer which must not have been done for months. I don’t think he would get this bad if someone paid attention to him so he doesn’t have to mutilate himself day after day so that scabs don’t have time to form. Last week I asked Alex Smith who Mr. Garvey’s RC was, she said Natavia, I requested another day that Natavia spend some time with him, Natavia said she wasn’t his RC and that she thought Alex was, I asked her who was Mr. Garvey’s RC was since Alex also said it wasn’t her, she said Hope who only stayed for a short time and she was not pleased with the attitude to clients though Alex and Natavia are polite there is very little interaction with clients. I said it was not right to give the most difficult patient to someone just hired and asked who Mr. Garvey’s RC was before Hope, Natavia said, Wilhemina, I said who is Wilhemina? There are no names of staff along with contact for the supervisor Julianne, When Melissa Jacobs was supervisor, in compliance with the Patients’ Rights to know who is taking care of you first and last name of staffers were on the wall along with her name and number and Barry Friedman’s whose job is now held by Nicole Burke-Tumi. Keith Ellis would laugh in my face when I asked him repeatedly at the HUD house on Banquo Terrace to post the names of staff and his supervisor. The house at Valleywood was also missing this information along with no information on calling HUD which is also required.

When I was briefly mad at Dr. Parveen because she yielded to Keith Ellis lies and I am sure constant hounding to put me in Norbeck House, I asked for a new psychiatrist, I saw Dr. Krishnan once and the second time she wasn’t there, she had an emergency with her daughter and would not be back until mid-June, I asked when Dr. Krishnan left and the receptionist said a week ago. No one called Alex or myself to cancel this appointment. I wanted to continue with Paula Weiss as my therapist but Paula said that the rule was that if you transferred your psychiatrist you had to transfer your therapist to Taft. Now I have no one, I met with David Peet once but he just did the PRP and said that a new hire Brooke would be my therapist, when I asked when, he was evasive, that was more than a month ago and he asked if I wanted to go back to Dr. Parveen, I said yes but he did not mention Dr. Krishnan had left for an extended period and as I said no one called to let me know so I went all the way to Taft with a temp staffer who heard the exchange. Alex called David Peet who said Dr. Parveen only works 2 days a week so I couldn’t see her and Alex insists that David is my therapist.

The place I am moving is closer to Southport and both Dr. Parveen and Paula have been very kind and supportive for over 8 years. If possible I would like to see either or both again, but at any rate, I should not have gone so long without a therapist and psychiatrist and I wonder if that is Mr. Garvey’s experience also. Keith Ellis was always saying he was short staffed but there are reasons beyond low pay which you can read on Glassdoors and Indeed site of former and current employees of Cornerstone Montgomery. A 24/7 facility SHOULD HAVE HIGHLY TRAINED PERSONEL OR AT LEAST ENOUGH PERSONNEL and the reasons for severe understaffing here need to be investigated.

I have been reading a 5 part series on abuse of residents by not only staff buy other residents in nursing homes and the fact that the oversight agencies do not have the legal expertise to required basic safety and also that the District Attorney is taking a strong stand against nursing homes who allow gross abuse of clients.

I am asking the Maryland Board of Licensure for a thorough audit and investigation of Cornerstone Montgomery Residential Program that I have suffered from for almost 9 years. I believe I could have gone on to independent living and done something worthwhile with my art if not for textbook mismanagement, fraud, abuse and waste.

Rebecca Garcia brushed me off when I tried to request an investigation of the clients who are suffering and the ones who have died due to Mr. Ellis, neglect, bullying Melissa Willard a former housemate told me last week that a very gentle former housemate Peggy Wyss had a stroke and was no longer in the program. The last time I saw Peggy at Southport she told me about her anguish at Mr. Ellis hounding her 90 year old Aunt Sally, Peggy’s only friend, that Peggy didn’t clean house well enough and would be put in a lower program

I believe that local authorities should do the kind of thorough interview with set questions that Abt did for HUD, at the end though they had emphasized confidentiality at the beginning, one of the more experienced interviewers said that HUD phone line was on the $40 gift card for participating. I said that I had problems hearing on the phone, although I did not lose my hearing aids in the forced move in October 2017, I did lose the small machine around my neck which turned up the hearing aids and also the audiologist Patricia Randolph had tried to find BlueTooth on my old phone which did not have it, my new cellphone does have Blue Tooth but a necessary part of the hearing aids was also stolen by Mr. Ellis who said onll to pack my clothes and that I could get the rest later. Within an hour of coming home from the hospital Mr. Ellis started pressuring me to clean for the CSA October inspection while we were waiting for the oxygen truck. I had gotten so ill when Mr. Ellis pressured me to scrub and scrub rust with Tilex very heavy cleaner esp for someone with respiratory problems last August 2017 and the next day the woman from the Joint Commission noted how ill I looked and Cornerstone did not receive validation from Joint Commission, they told me to contact CAFR.

Also the Compliance Officer’s name and number along with The Lighthouse should be posted in lobbies where clients who are capable of making a complaint on their own behalf or that of other clients who are helpless being neglected and wandering and starving and screamed at. I know these are hard times but the things that I have experienced and seen for almost a decade are sinful and immoral and I believe illegal if someone with authority would investigate and prosecute.


Linda Leonard

“The measures [in the budget bill] are so weak and watered down — that they may actually have moved the state backwards.”

Sen. Karin Housley, chairwoman of the Senate Aging and Long-Term Care Policy Committee, sounded a more upbeat tone, saying those provisions contained more than 70 pages of new consumer protections.
I have had both a grandmother and an physically assaulted in Nursing Homes in the St. Paul Area. This article hits home like a punch in the stomach. I tried to help my parents complain and nothing, literally nothing was done.
Ironically, I was employed by a business selling products to nursing homes. And you know what, after meeting and interacting with their nurses and administrators I believe this business is incredibly difficult to operate. You can be an administrator and have a 4 or 5 star home and it can be ruined overnight by one bad hire.
I wish my Uncle could have had an alternative. He had a cardiac virus that debilitated him. He had recovered, then he breaks his leg in the nursing home with no explanation. two weeks later, he is dead. Now, I don’t even know where to go with this. This home in Como Park refused to speak to my dad and would only deal with one family member. Of course, that family member would not agree with my dad to hire an attorney. So, the nursing home skates off with zero culpability.
The state’s failure to issue discipline in such incidents is the rule rather than the exception, according to records reviewed by the Star Tribune. Even when the state substantiates abuse, it frequently blames an individual employee, not a breakdown in the facility’s management. The state has revoked the licenses of only two senior care homes in the past five years.
“Our current staff is really cracking under the pressure of our current caseload,” said Deputy Health Commissioner Daniel Pollock, in testimony this spring before lawmakers, who approved a small increase in the agency’s investigative budget.
Given the high volume of allegations filed each year, the department uses a triage system to sift through complaints and investigate the most serious cases first. Yet for two consecutive years, federal auditors from the Centers for Medicare and Medicaid Services (CMS) have cited Minnesota for incorrectly categorizing complaints as non-urgent, even when they involved severe abuse. The agency also failed to notify victims of their findings, the auditors said.
In recent audits obtained by the Star Tribune through public-records requests, CMS uncovered nearly two dozen allegations of serious harm and criminal abuse that were received but never investigated by the Health Department.
Senator Susan Collins is on a Special Committee on Aging and I hope that there will be protections for the aging population in Mental Health Residences which are being used as nursing homes. Many patient/clients have died from forced heavy heavy cleaning someone needs to look at why the people actually supposedly interacting with patients which is the reason for the funding get paid enough and if middle and upper management and the Board of Directors are misusing funds for dinners and weeky luxury food at meetings there was10 times the amount of food needed last Christmas even with Chadwich House at the party before it burned, I was stunned but thought at least we will have some nice prepared food for a week, next day every scrap was gone. I have seen staffers taking home what looked like catered food from Keith Ellis partys for clients. There needs to be an audit for this as well. One of the people working with St. Luke’s Cornerstone lobbyists an Asian American woman named Ivan, I heard her on a field trip describe on and on and on a huge party for lobbyists concentrating on food and drinks and asking Matt if he wanted to come, he shook his head but looked fascinated. No one engaged with clients, if any asked a question, disrespectful response. That was the only field trip I went on.
I would like to know where to find information on the lobbyists and who to contact in Congress about the contempt for clients. We were going to the Botanical Gardens and Ivan pointed to a tall building and told Matt the driver it was where she worked, I asked her if she worked for St. Lukes and she sqealed NO then said sort of, she was extremely snobbish and like Matt ignored clients, I think her role was to help with clients on a field trip.

Still NO Air Conditioning – Inhumane for staff as well as Patients

May 15, 2018

I have many complaints about Cornerstone Montgomery Mental Health Residential Program.
The main office is 6040 Southport Drive Bethesda Maryland
I currently live at Norbeck/Adrienne House, 2710 Norbeck Road, Silver Spring, MD 20906
Linda Leonard
Thank you for your response and letting Local BHA know about the problems at Cornerstone Montgomery. There were many cosmetic and sanitary improvements but the air conditioning is still not working. When I met with Abt, last week, who are conducting a survey for HUD, they asked questions for about 40 minutes including air conditioning and the two women commented on how hot it was in the room at Norbeck/Adrienne House that we met in and one commented that it must be esp. hard for me with COPD.
Cornerstone has had more than a year to have the air conditioning fixed, did any client/patients die last year. Cornerstone is going to have to hire a company experienced in fixing air conditioning since maintenance has not been able to do so over the past 2 weeks and BHA should not accept that Cornerstone is “working on it.” when Cornerstone is known for dragging things along until clients or any oversight that might have been involved give up and there has very, very rarely been any follow up on problems by Cornerstone or CSA.
The weekend was beastly hot almost unbearable to go into the kitchen and dining room where there are no windows. There have been several staffers who have quit, partly because even in the winter it was unbearably hot in the room that the staffers stay in with the cameras trained on the hall and dining room in this 24/7 facility.
I had to take off all my clothes everytime I went in my room and was reminded of the investigary series in the New York Times of LACK OF OVERSIGHT IN GROUP HOMES of a senior citizen age woman who was found dead, naked and curled up on the floor trying to escape the heat. I am 65 years old never liked to be naked in my room and it is especially hard with a roommate. Please investigate and at least have the air conditioning fixed not just endless promises month after month.
Partly because the most inexperienced are given Keith, the 20 year old patient at Norbeck House, who needs much more interaction and help, not to be without a Rehab Counselor. When Keith is very angry it affects the rest of the senior age clients and I feel very bad for him stalking around the house because he needs to be involved in a sport or something to help with the excess energy. I am afraid of being knocked down as he angrily strides through the house again and again.
Most of the others here are senior citizen age and have noticable problems walkin. Keith is supposed to have more interaction and help from the barely 24/7 staff. And the staff needs more training, because they are so short staffed a more experienced person from Arcola House came for a shift over the weekend and it is very hard for the very inexperienced and subs or part timers to deal with Keith and his bids for attention and actually Keith should have more attention from experienced staff which is not available since so many people have quit, partly because of the unbearable heat in the room they work in, even when the rest of the house was cold that room was uncomfortably hot just in the few minutes of my taking medication. Last winter there were space heaters, which were okay but the space air conditions don’t exist except for one in the dining room and it is not noticiably effective. No windows in kitchen/dining, no crossbreeze in the house. Windows in my room, no screens and will be a long process for maintenance to fix.
It is not right for the staff to be working in inhumane conditions of unbearable heat and many have quit recently to the point that the doors of the room that is supposed to be keeping an eye on clients 24/7 is shut and locked with no one there. If Cornerstone Montgomery tells clients forced to move here and oversight agencies that this is a 24/7 facility and it is not attention must be paid and oversight agencies need to come here with a thermometer or whatever technical thing would show that the heat here without air conditioning is illegal and inhumane.
Why was the entire experienced maintenance staff fired 2 years ago? They were very, very good in maintaining the 3 HUD houses I was in and unlike the supervisor of Bel Pre for 8 years, Keith ELLIS, who treated clients like being visited by THE JOKER hundreds of times over that 8 year period. they did their job and did it well. I believe Keith Ellis harrassment is why Peggy Wyss my former roommate had a stroke. She was in her 50s and kept religiously to the South Beach diet and was extremely upset last autumn when I talked to her at Southport, Peggy had endured 5 years of being tormented by Gerda Sejour who had now changed her name to Jehovah God, I was Peggy and Gerda’s roommate for 3 years, Gerda moved out when her HOC came through and then was allowed to come back at a different house and Peggy had 2 years of relief from Gerda but during the strange, sudden move about 2 years ago of 30 clients ostensibly to put the sickest clients in the roach ridden Bel Pre apartments, the townhouses I have lived in had no such problems, Keith moved Gerda and Peggy into the house at Banquo and in the art class Peggy who had looked so happy and said she was glad “That girl” was gone, looked in a state of shock. Keith Ellis thought it was funny to put gentle Peggy in with Gerda.
Last autumn, when I spoke with Peggy Wyss she was very, very upset that Keith Ellis had been hounding Peggy’s Aunt Sally about her problems cleaning which I am sure wasn’t true, Gerda used to make things up concerning cleaning about me and Peggy. I did not know about this place, Norbeck House, and since Keith Ellis mistakenly moved Linda Rieff in a house with me and Jeannie and who had been hospital for much more time when she moved in to Banquo than she had staying there and should have been placed at that time not later close to Bel Pre office in Bel Pre apartments, Linda Rieff at Valleywood Drive a number of times called the police on herself because she was self-destructive and Jeannie was terrified of her and the cuts on her face.
I told Peggy Wyss last autumn that if she was moved into an apartment, she would be free of Gerda, but Peggy asked if she would be free of Keith Ellis and I said no you would be still in Bel Pre. I learned some of this by seeing my former housemate who was allowed to stay at Banquo that I see sometimes at the store or Southport and was shocked and sickened last week when Melissa Willard told me that Peggy had a stroke, had been in rehab and was no longer SUPPORTED by CORNERSTONE MONTGOMERY. Peggy had excellent physical health, attended the 2 evening programs every week and worked VOLUNTEER so she was of no use to Keith Ellis and Cornerstone.
I asked Keith Ellis why he had not put Peggy Wyss in with me either at the time of the 30 client shuffle 3 years ago or after Jeanne left and Keith Ellis lied and insulted me by saying if Peggy moved in that I would bully her, I have never bullied anyone and got along very well with very gentle Peggy for 3 years. I was reminded how Keith Ellis ruined my relationship with a friend, Bonnie Keller, who wanted to be my friend but not be hounded by Keith Ellis to do what he wanted namely to go to an art class where I was grossly abused by Eric Gordon until I contacted former Congressman Murphey when Susan Wilcoff wanted to call it “just venting.” When she did meet with me and Mr. Ellis he lied and said we USED to not get along and I broke down and just kept saying “he won’t stop hounding me” Ms. Wilcoff was not interested in asking me follow up questions then or afterwards and I was frightened on the way home when Mr. Ellis kept turning to me very angrily and saying, “You think your funny, you think you’re real funny.” then pulled over in a neighborhood still far from home and talked a long time on his cellphone.
When I told Rebecca Garcia last week, who has received my letter/reports to then-Congressman Van Hollen for 8 years that in addition to moving from this place where I should never have been sent, I wanted Keith Ellis and Nicole Briscoe investigated and Ms. Garcia blew me off before I could say much about Ms. Briscoe stealing from me and from Medicaid by taking money for being my RC when she met with me less than 10 times in a year and a half.
Is there every any investigation into the deaths of Cornerstone client/patients and how does it compare with other agencies? The heat in the un-air conditioned Norbeck House is very hard on the young staff much less the elderly patients living here.
I nearly died last September and was hospitalized at Holy Cross, due to being hounded by Mr. Ellis in heavy, heavy cleaning for August visit of Joint Commission, they did not receive justification by the Commission, Ms. Briscoe refusing to get me ONE DOCUMENT so that I could recertify for cab coupons and buy groceries without fainting from the heat. Ms. Briscoe strung me along from May to October 2017, why is the so-called Compliance Officer, Marissa Gillum’s name and contact information not posted where other clients can see it and what happened to The Lighthouse to make the kind of thorough complaints that CSA should be doing. And the savage rage of housemate Pam Gueron who had her girlfriend Chris living in illegally for several months, her rage began BEFORE Chris started living at Valleywood and I saw Chris and at the end Pam in a video at Rainbow House shelter.
I was asked by Holy Cross if I was afraid of my caretakers and they made a report when I was better but the Home Health nurse was bamboozled by Keith Ellis and though she was not supposed to see me every time did and recommended I be placed in Norbeck House to save my life from Pam’s harrassment when I got home, including straddling my oxygen tube so I couldn’t get back to my bedroom after using the bathroom. And striking me with her upper arm and elbow when I tried to use the microwave and other kitchen games to numerous to mention here. Please investigate the very wealthy Pam Gueron, client, and Mr. Ellis and Ms. Briscoe telling Pam and Janet before me that they were hounding and harrassing my Primary Care Doctor Uma Polem who was furious that they were trying to bully her into putting me into a nursing home. Holy Cross said I would only be on oxygen a short time and I was and the 3 reason why I got so very ill unto death is above and should be investigated. A male client nearby Valleywood died during the cleaning for the Joint Commission house inspection.
Is there any oversight agency that has the will, ability and legal counsel and authority to do a real investigation and to stop the on-going crimes of Cornerstone Montgomery?
It cooled off briefly with the storm and I asked one of the staffers about the status on fixing the air conditioning and she said it was partly fixed and that it was now at 70 degrees. I don’t think this is true and Dept. of Health, Local BHA or one of the oversight agencies need to test how hot it is in the bedrooms and the kitchen and dining room and as it gets hotter to make sure the air conditioning has been fixed and is functioning which it is not at this point.
Until they fired the entire maintenance staff about 2 years ago, the maintenance of the HUD houses was excellent. The supervisor Joe died a few months before this happened either through stress or suicide. Maintenance was excellent and did their job which is more than I can say for supervisors esp. Keith Ellis who grossly bullied Gus and the maintenace department and management.
Richard and elderly man at Norbeck House was licking cream cheese or something off the floor. The other patients here would not be capable of initiating complaints and the staff would be too afraid as attested by things I have seen and heard and by the testimonies of current and former employees of Cornerstone in 5 pages on the glassdoors site and 2 pages on the indeed site, suggestions to management is something to “Beware of.” Certainly the retribution I have suffered in being placed at Norbeck House without reason attests to that and the lack of follow-up to my 8 years of complaints about Bel Pre supervisor Keith Ellis and treating clients like THE JOKER in the movies, just what the mentally ill need to recover and the lack of respect for Senator Van Hollen and former Congressman Patrick Murphy who is a psychologist and was trying to stop the dumping of mental patients from hospitals and trying for the coordination of the many mental health agencies and programs.
The Magnificat – St. Luke’s Gospel
He has scattered the proud in the imagination of their hearts
He has fed the hungry with good things
And the rich hath he sent empty away

Maryland Disability Law still have not heard back from them

Possibly they thought the Board of Licensure or MC Core Service Agency would have handled it but stringing along about air conditioning while this group home is like a hot box.  Cornerstone moved in over a year ago they have had plenty of time to get the air conditioning working.

Twitter inquiry

Inbox x

Hal Malone <>

May 1 (11 days ago)

Ms. name, We received a message that you are trying to reach out to DRM, via twitter. How can I help you?  Sincerely, Hal MaloneIntake SpecialistDisability Rights Maryland, formerly Maryland Disability Law Center1500 Union Ave., Suite 2000Baltimore, MD  Visit our new website at  or Subscribe to our E-Newsletter! *Confidentiality Notice:

to me


May 4 (8 days ago)

Dear Mr. Malone,

Thank you for responding.

The most immediate need I just found out Norbeck House does not have central air conditioning or many screens we are forbidden to open the screens because of hornets.  Cornerstone moved into this location at 2710 Norbeck Road Silver Spring Md a year ago April 2017.  There are many elderly with somatic issues did clients die last summer.  They have had a year to at least get screens.  Even homeless shelters have places where the all esp the elderly without air conditioning can stay during the day.  The Board of Licensure came out but apparently will only investigate cleanliness issue – Wanda Ramirez told me this when she came out and LBHA focused only on cleanliness issues in his email though on the phone I told Ms. Brown BHA that there were many more issues.

It is hard to winnow down the years of abuse and the retribution in putting me into a group home last October instead of the psychiatric residences I had been staying in.  My former psychiatrist, Dr. Parveen, has always defended me and they are pushing her out, she only works 2 days a week now and they treat her without respect, shocked by how the receptionist responded to her.  Although Dr. Parveen is a strong personality, I believe she was worn down by Keith Ellis who only knows how to lie and is more like an obnoxious saleperson about all issues to get me in to this hell at Norbeck House.

Montgomery County Dept of Aging has refused in the past when I was left alone in psychiatric residences with very ill housemate.  I wrote extensively about Betty Levy who was dying, see lydia gorbik blogspot for months long details of this inhumanity, until I called the health editor at Washington Post and other places because Dept of Aging does not want to take on Cornerstone Montgomery Mental Health Agency.

Norbeck/Adrienne House is a group home, the other group home managed by Julianne Totellino Chadwick house burned down around Christmas time and clients are still in a motel.  About a week ago my caseworker Alex Smith said she was attending a memorial service for one of the Chadwick House clients.  Even though it burned down and the Fire Dept still will not let them reopen and they are in a hotel they are still called Chadwick House residents. /2018/05/03/cornerstone-clients-unmet-needs-norbeck-adrienne-house-24-hour-facility/

More of 9 years of Cornerstone Montgomery, St. Lukes, Threshold mismanagement at

In the past Dept of Aging has not wanted to take on Cornerstone by whatever name they are using recently and the current information on their site leads nowhere
State justice institute

Access to Justice stopped in middle of reporting crimes possibly due to my old laptop not doing well with Adobe Flashplayer and there does not seem to be an email  contact.  Another agency on Dept of Aging I clicked on to send email, wrote it and gmail said this email was configured wrong.

2 days ago client/patient Beth V was vomiting and vomiting, on Easter I had the worst case of diareah ever.  Is it because client/patients put food that should be refigerated in the small individual cupboards that client can lock so that it will not be stolen.  Maintenance finally fixed the locked refrigerator a few days ago but was left open all night and part of the next day and for several hours yesterday May 2nd.  There is a locked freezer but not even ice cube trays for the heat since there is no central air conditioning and our bedroom and many others don’t have screens.
Even people living in HOMELESS SHELTERS and the elderly who are in need can go to SAFE facilities with air conditioning during the day.  I am 65 get very ill from the heat and many of the elderly living here also have somatic problems.  Cornerstone has had possession of Norbeck House and moved in a year ago, what happened to the people last year in the worst days of heat in the summertime.  What will happen to us?
Even in the winter the long room that divides the mens and women’s area at Norbeck with staff and cameras is unbearably hot.  It is worse now and what will it be like in the summer.  Senior Citizens will die if community activists do not get involved.  BHA, the Board of Licensure allowed this last summer, Cornerstone moved into Norbeck House a year ago April 2017.  They have had plenty of time to get central air conditioning for the safety of all client/patients esp the elderly and those with somatic illnesses.

About 2 years ago Cornerstone fired the entire EXPERIENCED maintenance staff, since then it has been almost impossible to get the few new maintence people to come out to the houses,  a few months ago, on Cornerstone Montgomery site, there was a large ad for a job fair for maintenance personal.  Why was Cornerstone allowed to fire the entire maintenance staff.  The Board Members cannot be contacted and when I looked on their site a few years ago, most of the Board also seemed to work at places like Bechtal known for their scandals and no-bid contracts, why have these businessmen been allowed to take over.  Why isn’t the Board consisting of people who volunteer to help the Mentally Ill and the Elderly?

Please look up glasshouses for 5 pages of former Cornerstone employees talking about unethical and illegal practices by Cornerstone Montgomery.

These things could not happen if there was posted in Cornerstone lobbies as it is at Family Services, the 800 number for The Lighthouse and for Marissa Gillum, who at least has the title of COMPLIANCE officer.  Going to the day program with Dwayne puportedly teaching internest class where I got to listen to him talk to his wife for 40 minutes with no help or teaching in internet.  Dwayne in several other so called classes instead of lettinsg clients talk and learn to communicate we got to listen to Dwayne Johnson now promoted to one of the directors talk and talk and talk about his own interests, like Keith Ellis seeing client/patients as a free audience for his egotistical performances.
As of May 3rd have not seen a new therapist.  Finally a temporary therapist in a week.

May 2 went to local eyeglass place to have 6 year old wire glasses tightened.  He said your eyes are very very dry.  Told Alex who is trying to find out from Terri Reid benefits specialist about the free eye exam upon turning 65 years old which I did last February.  My eyes have been extremely blurry the past few weeks.  Also have had bad subconj. hemm. in left eye, it began to heal, rested, then got worse again, Dr. Polem said the area near nose also looked scratched and swollen and showed Alex Smith my caseworker.  Dr. Polem was kind enough to ask Dr. Solomen eye doctor a few doors down to look at it.  His office does not accept Medicaid at all and usually Medicare won’t pay for it (?) any eye exams? but his receptionist faxed to Medicare andDr. Soloman agreed to see me he said it was just a subconj hemm and to come back in 6 weeks if not better. The bleeding stopped thank God but eyes still very very blurry.  Less than poverty level with the amount of money Cornerstone Montgomery gives back and even less since the unneeded move to 24 hour care but will buy artificial tears.

My food continues to be stolen ask if we will go to Nourish Now this month.

The young client at Norbeck Keith is back from the hospital the gouges in his skull and face are healed but still worried about the straight razor or whatever he used to do that to himself, Alex said “He has to shave.” I said why doesn’t someone help him to buy an electric razor later thought and said to a very unconcerned Julianne that Keith does not do that to himself with one of those plastic safety razors.

Keith still very restless paces endlessly around the small house and asks me endlessly for cigarettes or to use my blue cup or to have some of my frozen water which always agree to but obvious he is lonely and should be given attention by the staffers who do not really interact with clients here and seems but still follows me wherever I go.  Cannot cook meals because he will pace hundreds of times in the very small kitcheen while I spend 20 minutes trying to make a rice or pasta dish and then sits or stands and stares at me while I eat.  So I mostly subsist on bread, crackers, peanut butter sandwiches and Ensure when I can afford it but though it puts on weight is not nourishing.  Cooking the veggies Nourish Now gives is impossible to think  to cook with someone endlessly pacing in the few feet of space behind you.  The kitchen is long but very short the dining room is large and as part of Keith’s endless pacing aroung the house which takes him less than 30 seconds and is back in kitchen behind me while cooking.  Would make a cell phone vid to show he literally paces hundreds of times when I try to cook a very simple meal but don’t want to set him off.

Core Service Agency should do the work of The Lighthouse instead of blowing people off after the first sentence “Maybe you don’t belong in this program” which is the mantra of the Agency St. Luke’s House under various names but is shameful for an oversight agency to do that.  I was placed here in retribution for complaining repeatedly over 7 years about wrongdoing by St. Luke’s, Susan Wilcox who got paid for but who did not do grievances, Keith Ellis a man getting paid to be supervisor at Bel Pre but who only makes fun of clients and misuses them to do heavy heavy cleaning for inspections otherwise ignores any needs of clients or properties and Ken Westin for not even listening to complaints.

I would like to make a complaint against CSA but do not know who is directly over them and Ken Westin and Rebecca Garcia have shown contempt for Congresspersons and the Blue Ribbon panel commissioned by Montgomery County Council which was incredibly critical of MC CSA performance to say the least but nothing changed.

Placing me in this 24 hour facility without Ken Westin, CSA making any attempt to talk to me on the phone or in person was retribution for my complaint against him and also because Ken Westin does not do any oversight of Mental Health Agencies which is what he is paid to do.  Norbeck/Adrienne house is very unsanitary and clients are just warehoused and Chadwick House which Julianne Tortellino gets paid to supervise burnt down around Christmastime and the clients are still in hotels because the Fire Department still refuses to say it is inhabitable.

There are no screens in window in the small room I share with Esther.  I was told by Natavia that none of the windows in this house have screens, tho can see a few do from outside, and that it takes a long time to measure the windows and maintenance etc etc. Natavia said they killed a wasp last night, May 2, 2018 and Esther complianed about the wasps and moths when I opened the window.  Natavia said there is no central air condition but they have portable airconditioners.  I have only seen two.  I get very sick in the heat, I am 65 years old and most of the patients in Norbeck House are senior citizen age.

Georgio told me a while back that they, Cornerstone moved into Norbeck House in April 2017, what did they do last summer.  Did any of the elderly clients die from the heat?  They have had a year to get screens and/or central air conditioning.   what do they talk about in their weekly meetings with many people not just the staffers here every Tuesday with luxury food, chocolate covered strawberries, pizza, huge many deckered sandwiches and other carry out food while clients doen’t even have a can opener that works.

My eyes are very blurry, I have been notifying staff and Terri Reid about the free eye exam when you turn 65 years old several months before my birthday in February and asked about any other benefits this was the only one I could find and it is needed.  My eyeglasses are 6 years old and scratched and I cannot do art without some help in obtaining vision care.

to Hal

I am very ill from no air conditioning, hope I wrote to the the right Md. Health Dept person



No Air Conditioning in Group Psychiatric Home of Mostly Elderly Patients

6:43 PM (0 minutes ago)

to rhonda.callum
I have many complaints about Cornerstone Montgomery Mental Health Residential Program.

The main office is 6040 Southport Drive Bethesda Maryland

I currently live at (Street Address), Silver Spring, MD 20906

(my cellphone)

There have been visits from the Board of Licensure, the local Health Board, and Core Service Agency in the past few weeks. There have been many sanitary improvements but we are still without air conditioning.

I am 65 years old and was forced to move here because I was briefly on oxygen after the only hospital stay at that time that I have had in 9 years last September because my purported Rehab Counselor Nicole Briscoe met with me less than 9 times in a year and a half period of being paid by Medicaid to be my RC, Nicole Briscoe promised me from May 2017 until October 2017 and then only after multiple complaints to the Compliance Officer, Marissa Gillum,  and others to obtain a simple document, proof of my SSDI so that my Call n Ride could be continued. Cornerstone Accounting would not give it to me and said don’t you have an RC have her obtain it.

I have been using Call n Ride for more than 9 years doing my own grocery shopping and almost died because though I went several times by bus, the stop was 2 blocks away, walking in the heat made me very ill.

I have complained to Medicaid about Ms. Briscoe and her supervisor Keith Ellis and his supervisor Nicole Burke-Tumi. I have more to write but just want to say that the supervisor here Julianne Totalano who is also in charge of Chadwick house whose residents are in a hotel because of a fire around Christmas time 2017. One of those patients died recently, my RC here Alexandra Smith said she was going to a memorial service about 2 weeks ago.

Does anyone ever investigate the deaths of clients at Cornerstone Montgomery and is it much higher than at other Mental Health Resident programs?

I spoke to HUD survey representatives a few days ago and they asked about the heat in the room we were in and air conditioning was of the HUD survey questions and one said that since you have COPD it must be esp difficult without air conditioning and the older representative from Abt that did the survey said that HUD’s number is on the gift card of $40 for taking part in the survey. I had completed an online complaint form to HUD the day before.

The NYT did a series of articles 3 years ago and one was about the deaths in another MISMANAGED pyschiatric group home of elderly clients some naked trying to get relief from the heat.

Please help. They have been working on the air conditioning for two weeks since I started complaining to agencies and social media and was told today that the first exam said the air conditioning was fixable and the second was less confident but no hard information.  As usual, Cornerstone Montgomery will string it along all summer, saying they are “working on it.”

Please help soon.


Still No Air Conditioning tho some sanitary and other improvements


Resident Grievance System

Rhonda Callum, MS, LCADC

Director (410) 767-6888



The program for the protection of patients’ rights in the State psychiatric hospitals in Maryland, the Resident Grievance System (RGS), was established in 1985 as part of the negotiated settlement of the class action lawsuit, Coe vs. Hughes, et al . The suit focused on providing patients’ effective access to the judicial system, which is guaranteed by the United States Constitution. The settlement stipulated that a two tiered patients’ rights advocacy system be created that would protect rights guaranteed to patients by federal and state laws. The program is governed by the Code of Maryland Regulations 10.21.14, entitled Resident Grievance System. Adopted March 28, 1994, amended January 26, 1998.

The first tier of the program is a four-stage grievance process that provides when a resident/patient files a grievance, the grievance is investigated and resolved at one of the four stages in a fair, efficient, and timely manner. In the event that a grievance is not resolved at Stage 4, the grievant will be informed by the Rights Advisor of additional relevant legal services which the grievant may contact.

The Rights Advisors (RAs) respond to complaints alleging resident/patient rights violations, abuses, and neglect and serve as advocates for a resident/patient at forced medication review panels. The RAs provide all newly admitted patients a brief explanation and a Patients’ Rights booklet describing their rights and the grievance system available to them.

The second tier of the program, the Legal Assistance Providers (LAPs) is a group of independent law firms whose services are obtained through state procurement and, who provide specific legal assistance and representation to residents/patients. In addition, they provide legal assistance to residents at Stage 3 and 4 of the RGS grievance process and at forced medication panels. The LAPs and RAs conduct quarterly informational meetings with residents/patients at the respective facility.

The RGS provides services to seven Mental Hygiene Administration psychiatric facilities and two Developmental Disabilities Administration state residential facilities and two Secure Evaluation Therapeutic Treatment units.

The Coe Board of Review is an independent board of attorneys, physicians, mental health professionals and representatives of patient advocacy groups. The Department of Health and Mental Hygiene and counsel for the Coe plaintiffs jointly appoint members to the board.

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