Filing Consumer Complaints
To file a complaint with the Office of Consumer Protection, please use the links below to submit a complaint. To view a representative list of the types of complaints that OCP accepts, please click here.
SUBMIT A COMPLAINT (English) ** NEW **
FORMULARIO DE QUEJA DE CONSUMIDOR (Spanish Language Complaint Form)
ENVIE UNA QUEJA (Spanish) En proceso, pronto estará disponible./Coming soon.
To submit supporting documents to our office:
- Scan documents and e-mail them to: Submit Supporting Documents (Envíe Los Comprobantes), or email them to OCP.CALMS@montgomerycountymd.gov. Please be sure to include, “DOCUMENTS – Case No. ADD YOUR CASE NUMBER” in the subject line of any email.
- Fax documents to 240.777.3768, or
- Mail a copy of your documents to:
Office of Consumer Protection
100 Maryland Avenue, Ste. 330
Rockville, MD 20850.
Please include your case number with all submissions. Do not send original documents. We will not be responsible for originals.
Process: Upon receiving a written complaint and necessary documentation, an OCP investigators will be assigned to your case. If the case is of the type the OCP is authorized to handle, the investigator will contact the merchant and attempt a resolution. The consumer will be kept informed of the progress of the case and participate in negotiating a settlement, if applicable. Cases are also reviewed for a pattern of deceptive business practices and OCP may take legal action to correct these practices (if appropriate).