What CSA is SUPPOSED TO DO

LEADERSHIP AND QUALITY SERVICES
EFFECTIVE AND EFFICIENT OPERATION COMPLIANCE AND ACCOUNTABILITY
Partner with consumers, families and
stakeholders to develop and
implement local Mental Health Plans
Establish regional partnerships to integrate
mental health services across systems
Collaborate with local agencies (i.e.
LMBs, courts, DJS, schools, hospitals, DSS,
Office On Aging, etc.) around common
mental
health issues
Develop local Disaster Mental Health
Plans and mobilize response teams
Transform the service delivery system
through implementation of Evidence Based
Practice models
Lead implementation of Transformation
and MHA initiatives such as Network of
Care, Recovery Focus, and Consumer
Quality
Teams
More than $400 million in federal, state
and local funds support the PMHS with
the majority of services being provided
through a fee
for
service network and
other selected programs funded through
contracts.
CSA Management of Residential Services
FY09
FY10
# of people transitioned from
State Psychiatric facilities to
community services *
1145
1,373
% that returned to State Hospital
within 30 days
9%
2%
# of people transitioned from
residential rehab programs to
community living situations **
278
251
% of consumers that report
satisfaction with services
92.6%
93.2%
*Cost of 1
yr stay in state facility was over $200,000
in FY09
**Cost of 1
yr residential rehab program in FY09 was
over $40,000
The Core Service Agencies (CSAs),
in conjunction with the State of
Maryland Mental Hygiene Admin-
istration (MHA) and the Administra-
tive Services Organization (Value
Options), manage the Public Men-
tal Health System (PMHS.)
Crisis, Help and Referral Calls to CSAs during a
typical 4 week period showed:
More than 5,000 crisis and information help
calls were answered in one month
An average of 7.8 minutes on each call
means that CSAs spent the equivalent of
983 8
hour work days responding to queries
regarding Mental Health services
92.3% of callers asked expressed satisfac-
tion with the result of the call
Total cost of the CSAs represents less
than 2% of the total cost of Maryland’s
Public Mental Health System
.
CSA’s leveraged an additional $38.9
million from federal, local and private
foundations for local programs.
As a result, for every administrative
dollar spent on CSAs, the service
system is gaining $8.46.
As
CONSTRUCTORS,
CSAs forge the local
delivery system.
As
NAVIGATORS,
CSAs are frequently the
first point of contact for citizens and consumers
seeking mental health treatment. CSAs serve as
local and regional guides to help people access
the mental health system.
As
FISCAL REGULATORS
,
CSAs are
leading the process of establishing Results
Based Accountability in the monitoring of
program contracts and performance
measures.
MARYLAND ASSOCIATION OF
CORE SERVICE AGENCIES
M A K I N G A D I F F E R E N C E . . .
Constructors and Navigators
of the Public Mental
Health System
CSAs:
Strive to insure that no consumer
goes without necessary services
Collaborate across regions to solve
problems
Develop and maintain partnerships
with local, state and federal agencies
Coordinate case conferences across
agencies to develop individualized plans
of care for adults and children
Sponsor and provide trainings
Provide on
going information to the
public regarding Mental Health
resources and services
Represent MD Mental Health System
at the national level
Respond daily to consumer and family
concerns throughout Maryland
The Core Service Agencies are the local
mental health authorities responsible
for planning, managing and monitoring
the Maryland Public Mental Health
System at the local level.
CSAs promote wellness by improving
behavioral health in Maryland through
collaborative partnerships.
CONTACT US:
MACSA Office
22 South Market Street, Suite 8
Frederick, Maryland 21701
Phone 301
682
9754
Fax 301
682
6019
Email macsa@mhma.net
For more information:
CSA Accomplishments in FY10
Monitored 537 contracts not in
the
fee
for
service system
Received 188 complaints
Resolved 172 complaints
Performed 2,009 housing inspections
Diverted 241 children from Residen
tial Treatment Centers to lower
cost community based services
Managed and monitored 2,691
Residential Rehab and Shelter Plus
Care units
Provided 388 public education events
Sponsored 215 trainings
1 in 10 children and adolescents suf-
fer from mental illness severe enough
to cause some level of impairment
1 in 5 adults in the United States
experiences some type of mental
disorder every year
D I D Y O U K N O W ? . . .
With the right treatment, 70
90% of
individuals affected with mental ill-
ness can significantly improve their
quality of life.
December, 2010
LEADERSHIP AND QUALITY SERVICES
EFFECTIVE AND EFFICIENT OPERATION COMPLIANCE AND ACCOUNTABILITY
Partner with consumers, families and
stakeholders to develop and
implement local Mental Health Plans
Establish regional partnerships to integrate
mental health services across systems
Collaborate with local agencies (i.e.
LMBs, courts, DJS, schools, hospitals, DSS,
Office On Aging, etc.) around common
mental
health issues
Develop local Disaster Mental Health
Plans and mobilize response teams
Transform the service delivery system
through implementation of Evidence Based
Practice models
Lead implementation of Transformation
and MHA initiatives such as Network of
Care, Recovery Focus, and Consumer
Quality
Teams
More than $400 million in federal, state
and local funds support the PMHS with
the majority of services being provided
through a fee
for
service network and
other selected programs funded through
contracts.
CSA Management of Residential Services
FY09
FY10
# of people transitioned from
State Psychiatric facilities to
community services *
1145
1,373
% that returned to State Hospital
within 30 days
9%
2%
# of people transitioned from
residential rehab programs to
community living situations **
278
251
% of consumers that report
satisfaction with services
92.6%
93.2%
*Cost of 1
yr stay in state facility was over $200,000
in FY09
**Cost of 1
yr residential rehab program in FY09 was
over $40,000
The Core Service Agencies (CSAs),
in conjunction with the State of
Maryland Mental Hygiene Admin-
istration (MHA) and the Administra-
tive Services Organization (Value
Options), manage the Public Men-
tal Health System (PMHS.)
Crisis, Help and Referral Calls to CSAs during a
typical 4 week period showed:
More than 5,000 crisis and information help
calls were answered in one month
An average of 7.8 minutes on each call
means that CSAs spent the equivalent of
983 8
hour work days responding to queries
regarding Mental Health services
92.3% of callers asked expressed satisfac-
tion with the result of the call
Total cost of the CSAs represents less
than 2% of the total cost of Maryland’s
Public Mental Health System
.
CSA’s leveraged an additional $38.9
million from federal, local and private
foundations for local programs.
As a result, for every administrative
dollar spent on CSAs, the service
system is gaining $8.46.
As
CONSTRUCTORS,
CSAs forge the local
delivery system.
As
NAVIGATORS,
CSAs are frequently the
first point of contact for citizens and consumers
seeking mental health treatment. CSAs serve as
local and regional guides to help people access
the mental health system.
As
FISCAL REGULATORS
,
CSAs are
leading the process of establishing Results
Based Accountability in the monitoring of
program contracts and performance
measures.
MARYLAND ASSOCIATION OF
CORE SERVICE AGENCIES
M A K I N G A D I F F E R E N C E . . .
Constructors and Navigators
of the Public Mental
Health System
CSAs:
Strive to insure that no consumer
goes without necessary services
Collaborate across regions to solve
problems
Develop and maintain partnerships
with local, state and federal agencies
Coordinate case conferences across
agencies to develop individualized plans
of care for adults and children
Sponsor and provide trainings
Provide on
going information to the
public regarding Mental Health
resources and services
Represent MD Mental Health System
at the national level
Respond daily to consumer and family
concerns throughout Maryland
The Core Service Agencies are the local
mental health authorities responsible
for planning, managing and monitoring
the Maryland Public Mental Health
System at the local level.
CSAs promote wellness by improving
behavioral health in Maryland through
collaborative partnerships.
CONTACT US:
MACSA Office
22 South Market Street, Suite 8
Frederick, Maryland 21701
Phone 301
682
9754
Fax 301
682
6019
Email macsa@mhma.net
For more information:
CSA Accomplishments in FY10
Monitored 537 contracts not in
the
fee
for
service system
Received 188 complaints
Resolved 172 complaints
Performed 2,009 housing inspections
Diverted 241 children from Residen
tial Treatment Centers to lower
cost community based services
Managed and monitored 2,691
Residential Rehab and Shelter Plus
Care units
Provided 388 public education events
Sponsored 215 trainings
1 in 10 children and adolescents suf-
fer from mental illness severe enough
to cause some level of impairment
1 in 5 adults in the United States
experiences some type of mental
disorder every year
D I D Y O U K N O W ? . . .
With the right treatment, 70
90% of
individuals affected with mental ill-
ness can significantly improve their
quality of life.
December, 2010

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